support

common questions

• My outfit search isn't working.
  Try uploading a clearer outfit photo or screenshot.
  If the issue continues, contact us with the image and we'll look into it.
• Why can't I save a fashion find?
  Saving fashion finds requires an i spy account and you must be signed in.
  If you're having trouble saving a piece, make sure you're logged into your account.
  In some cases, a retailer may prevent a product from being saved. If the issue continues, contact our support team and we'll help investigate.
• A retailer link isn't working.
  Retailers sometimes update or remove products.
  If you notice a broken link, let us know and we'll investigate.
• How do I delete my account?
  Email support@ispyplatform.com and we'll help you delete your account and associated data.
  See our Privacy Policy.
• How do I report a bug?
  Send us:
  • a description of the issue
  • screenshots if possible
  • your device information
  Our team will investigate.